Last Updated: 16th June, 2024
Welcome to the Camellia Ranch website. By accessing or using our website and its services, you agree to be bound by these terms and conditions. If you disagree with any part of the terms, please do not use our website.
Website Use
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Acceptable Use: You agree not to use the website in a way that may impair its performance, corrupt the content, or otherwise reduce the overall functionality of the website. You also agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information.
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Content: The content on our site is for your general information and use only. It is subject to change without notice. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Booking Terms
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Reservations: By booking a reservation through our website, you agree to enter a legally binding contract to rent a room or villa for the specified duration under the terms specified during the booking process.
- Prepayment/Cancellation Policy:
- Deposit: A refundable deposit of USD 200 will be taken at the time of booking.
- Cancellation Deadline:
- Bookings canceled 30 days or more prior to the date of arrival: no fee.
- Bookings canceled between 29 and 8 days prior to the date of arrival: 50% cancellation fee.
- Bookings canceled within 7 days prior to the date of arrival: 100% cancellation fee.
- No shows: 100% cancellation fee. Bookings made at special rates or for the season are all non-refundable.
- For cancellations within the allowed time period, please contact us.
Room Occupancy
- The rooms are based on 2 guests sharing for all room categories.
Children
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All children are welcome at Camellia Ranch. We provide cots and high chairs for babies and toddlers at no extra charge. Children under 12 years of age should be accompanied by a responsible adult at all times. Please note that Camellia Ranch cannot be held responsible for any accidents. The pool area does not have a lifeguard.
Pets
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Regrettably, we are unable to accommodate pets.
Belongings
- The hotel cannot be held responsible for lost, damaged, or stolen personal items. Please use the safety locker provided in your master suite for any valuable items. If we find a lost item, we will keep it safe for you and can ship items back (at your expense). Any lost items not claimed within 30 days will be donated to a local charity or discarded.
Pool
- Guests are welcome to enjoy the pool at their own discretion and risk. Please be aware that any safety measures on the property are also undertaken at guests’ own risk to ensure a safe and enjoyable experience for everyone. For your safety, please refrain from swimming during rain, thunder, or lightning conditions.
- Please note that the hotel does not have a lifeguard. Guests swim at their own risk. Children under 16 years of age must be accompanied by an adult in the pool at all times. For health and safety reasons, smoking, glasses, porcelain plates, or other breakables are not permitted in the pool area
Vehicles
- We have four vehicle spaces and provide secure parking inside the property. We advise avoiding driving vehicles that are too low, as the road can be uneven. While we do our best to ensure the safety of your vehicle, guests park their vehicles at their own risk.
Smoking
- All our rooms are strictly NON-SMOKING. We provide ashtrays in outdoor areas for outdoor smoking. Please dispose of cigarette buds carefully, as our property is surrounded by plantations.
Liability
- The hotel’s liability shall be limited to wilful acts and gross negligence by its employees or agents. Therefore, we do not accept responsibility for any death, personal injury, damage, or loss of personal belongings unless it is caused by any fault of ours, meaning failure by us to use reasonable skill and care in performing our duties.
- Third Party Liability: The hotel does not accept any liability for services rendered by third parties to our guests, notwithstanding that such services may be arranged by us. Any claim, demand, charge, suit, or damages incurred by the guests shall be made directly with such third parties, and the hotel shall render all reasonable assistance in this regard.
Intellectual Property
The trademarks, logos, and service marks displayed on our website are the property of Camellia Ranch or other third parties. You are not permitted to use these marks without our prior written consent or the consent of such third party.
Limitation of Liability
Camellia Ranch will not be liable for any indirect, special, or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise.
Changes to Terms
Camellia Ranch reserves the right to change these terms at any time and without notice. Changes will be effective as soon as they are posted on the website.
Governing Law
These terms shall be governed by and construed in accordance with the laws of Sri Lanka.
Emergency Protocol
Camellia’s Emergency Protocol is well planned for any accidents or reasons to see a medical specialist.
Contact Information
If you have any queries regarding any of our terms, please contact us using the following methods:
Call us: +94 70 799 9990 / +94 777 844 502
Email us: help@camelliaranch.com